Careers

Who We Are

Dynamic Solutions Worldwide LLC is a consumer products company founded in 2010. We offer unique solutions to common problems found in the home. Our team consists of a robust sales group, supported by a team of great inside sales and service associates. We attend over 20 trade shows throughout the year, selling to everyone from mom-and-pop stores to large retail chains.

We are GOING GREEN! Dynamic Solutions Worldwide LLC designs, manufactures, and markets innovative and environmentally friendly products for the home and the outdoor living environment.

The award-winning Dynatrap Insect Trap is the market leader in the insect control category. The Dynatrap Insect Trap protects against mosquitoes and other flying insects without the use of pesticides. The Dynatrap Insect Trap is sold at Frontgate, Costco, Canadian Tire, Ace Hardware, and other home and hardware retailers. In 2015, the Dynatrap Insect Trap achieved the distinction of becoming the most successful Today’s Special Value in the L&G category for QVC.

Dynamic Solutions has delivered double digit annual growth, expanding from a single brand to a group of brands including the DynaZap, an extendable racket zapper and new this year, the DynaSteam Weed Killer – the all-natural, weed killing alternative.

An agile, entrepreneurial company, Dynamic Solutions continues to develop new products and brands that satisfy consumers search for environmentally friendly alternatives.

Our Philosophy

At Dynamic Solutions, we know that we can make a difference in the lives of our consumers. With the support of our fabulous team, we have been successful in capturing a piece of the market, offering products unlike any other. We are looking for highcaliber, results-oriented people to join our organization, that offers a family atmosphere, a great workplace with work/life balance, and a comprehensive benefit package. We want Dynamic Solutions to be a GREAT place to work for our PEOPLE.

Our Headquarters

Dynamic Solutions is headquartered in a space at 12247 W Fairview Ave, Milwaukee, WI 53226. We have personnel, with flexible schedules, that also work remotely out of their homes or elsewhere.

Our Awards

We have been honored to receive a large variety of awards for the hard work that we do for our customers, our retailers, and our employees! Take a look at some of the awards below, and know that if you join Dynamic Solutions, you’re joining a company that cares deeply.

Open Positions

Customer Service & Account Rep – Remote Call Center Emphasis

Reports to: Customer Service Manager

Hours: Flexible, but must be available for potential overtime during peak season

PURPOSE:

Resolve customer issues, process warranty claims, and work with clients and staff to handle order fulfillment and customer communications related to delivery and shipping. By fulfilling the purpose of the position, this person will have made achievements including: exceptional customer service, accurate and timely order fulfillment, timely warranty service and delivering a quality and consistent world-class level of customer experience, while helping to prepare the company for growth.

Essential Duties and Responsibilities

  • Handle all operational details of assigned B2B accounts including order processing, fulfillment, vendor compliance, and documentation
  • Ensure customer orders are labeled and routed properly
  • Update compliance summary manual & quick reference sheet
  • Provide third-party fulfillment centers with required order and customer information to insure timely distribution
  • Confer with any personnel necessary to expedite and trace missing or delayed shipments
  • Provide customers with prompt and accurate service by communicating clearly through phone and email interactions: shipping orders, warranty support, and more
  • Respond to customer requests for pricing, troubleshooting, and other information
  • Ensure & audit warranty claims processed in CRM Customer Service Database by collecting customer contacts (phone calls, emails) for follow-up, as well as for service level, product and issue monitoring
  • Provide additional support to sales & marketing, accounting, and operations as needed
  • Find opportunities to control costs, increase revenue, and continually improve the assigned tasks
  • Actively engage in cross training and process documentation: others need to fulfill duties in employee’s absence and all must support colleagues in the business
  • Cultivate relationships with B2B and B2C customers (via phone and email)

Remote Call Center Emphasis

  • Train, develop script, coach, and serve as a liaison for ensuring customer service procedures are completed by remote contact center agents
  • Calibrate, practice and read emails, phone calls, and chat sessions
  • Develop and maintain a system to record calibration scores
  • Use the calibration form to guide decisions about staffing and developments
  • Review agent actions, correct errors and provide feedback
  • Become a product knowledge specialist, providing feedback and up-to-date product materials for best customer experience
  • Include FAQs and Answers for product operations
  • Maintain product offerings by customer and variation and education
  • Understand, develop and enhance troubleshooting techniques for product issues
  • Train and document all processes
  • Perform other duties and responsibilities as requested or required

Knowledge, Skills, & Abilities

  • Bachelor’s Degree in Business Administration preferred, or extensive experience in customer service
  • Exceptional verbal and written communication skills
  • Ability to troubleshoot and document issues
  • At least three years of training experience, with ability to coach and train staff remotely
  • Experience providing vendor support to large retail customers
  • Answering phones, answering emails, providing professional customer service experience
  • Experience with MS Office & Sage 100 ERP (is a plus)
  • Bilingual or trilingual (Spanish, English, French) a plus
  • Ability to work independently, as well as with others, showing leadership skills

Essential Functions

  • Must be able to sit 75% of the work day
  • Must be able to work in temperature of 68-80 degrees.
  • Must be able to operate desktop PC and communicate with the use of office phone system
  • Must be able to accept continuous change and growth in a fast paced, entrepreneurial environment

Benefits at a Glance

  • Medical/Dental/Vision Insurance – available the first of the month following 60 days
  • Short Term and Long-Term Disability
  • Life Insurance
  • 401(k) with Employer Match
  • Paid time off plan, including paid holidays
  • Tuition reimbursements
  • Team Member Referral Program
  • Incentive Compensation Program

COMPANY AND CONTACT INFORMATION

Dynamic Solutions Worldwide, 12247 W. Fairview Ave., Milwaukee, WI 53226 (Near 121st St. & Bluemound Rd). www.dynatrap.com

Send Resume, along with salary expectations and complete 5 minute survey here:

Please take our Culture Index Survey at: https://www.cindexinc.com/users/ciims/processes/surveyInfo.php?USER_ID=12565&COMPANY_CODE=6BF964&h2=1487881366

 

WE HAVE BEEN RECOGNIZED AND CERTIFIED BY FORTUNE MAGAZINE’S 2018 “GREAT PLACE TO WORK”!!

The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job. Dynamic Solutions Worldwide is an equal opportunity employer. We are an Equal Opportunity Employer and committed to providing a safe working environment. All offers of employment are contingent upon completion of a satisfactory criminal background check and negative drug screen.

Sales & Marketing Intern (Part-Time)

Reports to: Digital Marketing Manager

Position Details

  • 20 hours work week average
  • Hourly wage range: $14.00 to $15.00/hr based on experience and qualifications

Are you currently looking for a great college internship opportunity this fall in Digital Marketing & Social Media? If so, we invite you to check out this awesome opportunity with our rapidly growing company!

Essential Duties and Responsibilities

  • Develop content for all current and new social media channels.
  • Provide weekly and monthly analytic reports to Digital Marketing Manager on social media performance.
  • Use social media scheduling platforms such as Buffer or HootSuite.
  • Assist in strategy and content development for digital advertising campaigns.
  • Ensure all communications are consistent and deliver consistent brand messaging.
  • Assist with the development of content for company blog.
  • Consistently research ways to grow and improve company’s digital presence.
  • Help staff at trade shows and other events as needed.
  • Assist Sales & Marketing Department in any other tasks as needed.
  • Knowledge in Graphic Design though Adobe Suites is a plus.
  • Knowledge in SEO/SEM and HTML is a plus.

Requirements: Currently enrolled in 4-year college program – preference will be given to candidates with coursework in marketing, digital marketing, creative writing, journalism.

Reports to: Digital Marketing Manager

Position Details

  • 20 hours work week average
  • Hourly wage range: $14.00 to $15.00/hr based on experience and qualifications
  • All candidates are required to take our brief Culture Index Survey in order to be considered for the next step in our recruitment process; please see the link below which will take you to the link!

https://www.cindexinc.com/users/ciims/processes/surveyInfo.php?USER_ID=12565&COMPANY_CODE=6BF964&h2=1487881366

Dynamic Solutions Worldwide LLC is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran’s status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. Dynamic Solutions Worldwide LLC also undertakes affirmative action to assure equal employment opportunity